Cancellation Policy

After placing an order, you can cancel the order within 24 hours of placing such order. You are not allowed to cancel the same after 24 hours of placing such order.

Since all our garments and accessories are Made-to-Measure/order, we do not offer refunds on any goods once sold. 

However, if there is a genuine quality defect on an order (not from the sale section), then at our sole discretion, sold goods may be exchanged for a store credit if they meet our terms and conditions.

Our Exchange/Return policy is subject to the following:

• Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
• Where possible, we will offer to repair faulty items.
• We do not accept returns on specially ordered and/or customised items under any circumstances since all items have been customised as per your request and post your approval.

Upon receipt of your return and post verification of the defect/damage, a store credit of the same value will be issued to you.

All you need to do is inform us of the Defect/Damage within 7 working days of the receipt of the product by writing to us at maitishahani@gmail.com with the following details:

• Order number
• Full name
• Contact number
• Attached images of the defects/damage on the product